WARRANTY CLAIM PROCESS
To make a warranty claim, please complete our Warranty Claim Form and email it to office@aquascapesupplies.com.au with a copy of your invoice along with your contact details. We will then make contact with you to discuss the issue and your options.
*** Do not send anything back to us without receiving authorisation from us first.
- If requested, all goods for warranty must be returned to Aquascape Australia's nominated address to be inspected by our nominated technician at the expense of the purchaser.
- All goods for warranty must be accompanied by a proof of purchase, bank statements are not recognised as being sufficient as proof of purchase.
- Goods returned for warranty must contain: name and address of purchaser, contact telephone number during business hours and a brief description of the fault.
- In the event of a warranty item, Aquascape Australia will return a replacement item at our expense.
- If no fault is found or it is determined the fault is due to lack of maintenance, the return of the item will be at the purchaser’s expense.